Return & Refund Policy

Mumcare Wholesale – Return, Replacement & Refund Policy

At Mumcare Wholesale, we are committed to honest, transparent, and fair business practices. Customer satisfaction is important to us, and we encourage all customers to carefully verify products before placing an order.

Product Verification Before Purchase

To maintain full transparency, customers may contact us before purchase for:

Additional product photos
Product videos
Live video verification (where possible)
Product clarification via WhatsApp

Customer Support / Complaint Contact:
+91 93279 88928

We strongly encourage customers to verify product details before confirming their purchase.

Store Pickup Orders

Customers visiting our physical store are requested to carefully inspect and verify products before accepting delivery.

Customers are welcome to check the product for visible damage, defects, or concerns before final acceptance.

Once the product has been inspected, accepted, and collected from our store, returns or exchanges may generally not be accepted, except in genuine cases such as hidden manufacturing defects or incorrect product delivery, subject to review.

Online / Home Delivery Orders

For online shipped orders, support may be provided in genuine cases such as:

Wrong product delivered
Missing item in the package
Manufacturing defect
Product damaged during transit (with proper unboxing video proof)

Customers must report such issues within 48 hours of delivery with clear photo/video evidence.

Cases Where Return / Refund / Exchange May Not Be Accepted

Return, refund, or exchange requests may not be accepted in the following situations:

Change of mind after purchase
Product no longer needed
Personal dislike or expectation mismatch
Damage caused by customer misuse, mishandling, or accident
Claims made without sufficient proof
Minor color differences due to lighting, photography, or mobile screen variations
Issues already disclosed before purchase

Resolution Process

Every genuine complaint will be reviewed fairly.

Depending on the situation, Mumcare Wholesale may offer:

Product replacement
Partial resolution
Refund (where genuinely applicable)

Final decisions will be based on case verification.

Policy Agreement

By placing an order, the customer acknowledges that they have reviewed product details and agreed to this policy.

Our goal is fair and honest dealing for both customers and sellers.

Thank you for choosing Mumcare Wholesale.